Support & FAQ
Fastest way to use (recommended)
Go to the tool page, pick a guide/template, upload a .docx. We recommend Check (score + issues) first, then Format, then a quick manual review. Open tool
- Pick the right guide/template (APA/MLA/IEEE, or your school/journal).
- Upload your `.docx`.
- Run a format check (score + issues).
- Run formatting.
- Download and do a quick manual checklist review.
What can be fixed automatically (common)
- Body paragraphs: font/size/alignment/spacing/indent (template-dependent)
- Headings: apply target styles by level (template-dependent)
- Basic page-level settings (some templates): margins, page size, etc.
What usually needs manual checks in Word
- Table of contents (TOC): update and minor style tweaks
- Section-based page numbering (e.g., main text starts at 1)
- Complex headers/footers across sections or odd/even pages
- Special layout: mixed columns, complex tables, multi-page figures, etc.
Common issues & fixes
1) Low score / too many issues
- Make sure the selected template matches your requirement (they differ a lot).
- If your doc uses lots of manual spaces/tabs for alignment, do a quick cleanup first.
2) “Not much changed” after formatting
- Your document may already be close to the target template.
- Or paragraph typing/annotation was insufficient, so some paragraphs didn’t get the target style.
3) Tables/figures/formulas look wrong
- These vary a lot; treat caption styles as a top priority check item.
How to report a problem (what I need)
- Guide/template used (or guide page link)
- Original `.docx` (or screenshots if you can’t share files)
- Check report (score + issues screenshot/JSON)
- Expected result (e.g., “Heading should be centered, bold, 16pt”)
Email: about@freeformat.app (or use the feedback form): Submit feedback